Refund policy

Returns and Exchanges

Sumner Pharmacy is committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return.

You will need to contact Sumner Pharmacy on 03 326 6154 within 30 days of receiving the product.  The product needs to be unopened and in its original packaging. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. If you have changed your mind about a product, you may be eligible for an exchange or store credit note. However, the return of your product to us is at your own cost. Please contact us to discuss your options.

If you would like to exchange your item please get in contact with us and we will confirm if the new item is available or not. If you have ordered the wrong product, you may return the product. Contact us on info@sumnerpharmacy.co.nz or on 03 326 6154 and we will see what we can do.

Some items on the website will state whether the item is non-returnable, please be aware of these items.